Frequently Asked Questions
Welcome to Sacred Serpent’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.
Is it possible to switch out the color or length of the chain/necklace?
For the most part, yes of course! I know that metals are highly personal, so I will do what I can to make your piece just right. I always have tarnish resistant 18k plated gold, antiqued brass, and I am newly introducing leather. Please reach out about your preferred length and color!
Q: Do you have a return or replacement policy?
I spend lots of time on my designs and I do what I can do ensure that they last you a life time! Polymer clay is a very durable and flexible medium, but the material is not unbreakable. If something has failed, reach out right away and I will see what I can do to repair it.
If you have lost an earring or necklace, broken one due to improper wear or storage, I will do my best to replace your items, with proper compensation.
If a design has failed due to damage during shipping, please email or DM on instagram with photographs of any issues. I will try to assist in anyway I possibly can!
Do you ship internationally?
Yes! Shopify will calculate all the shipping costs at check out. The buyer is responsible for all costs and potential fees that may arise from products adventuring over the border.
How long does it take to make a piece of your jewelry?
Depending on the detail work and intricacies, I can spend anywhere from 1-6 hours on an item, not including bake time! They are extremely labor intensive, but 100% worth it all!! Art is not my full time job, and I am also a full time teacher and a mom, so I update the site when I have availability and extra hours in my day.
All items that are listed on the site are ready to ship and will be sent out in 1-3 business days.
Do you do custom work?
On occasion, I will take custom orders if the energies align! Please reach out if you have a piece that you have been dreaming of, or a particular stone you are drawn to. I love a challenge!
An item I wanted is sold out, where can I find it?
The best option is to follow me on Instagram @SacredSerpent222 so you can see a catalog of all of my work, as well as works in progress. If you see a design that you can't live without, DM or email me and I can see what I can do to recreate it for you.
I want to keep my turn over time as fast as possible, so I only list ready to ship items on the website.